Our priority is to build trustworthy relationships with all of our partners. For us, “customer service” begins immediately after the sale. That’s why we make sure that we are always there for you, in every way

Remote Hands support

Our engineers who are well trained and constantly informed by the newest methods in the data center industry are available to support you 24 hours a day, 365 days a year in both scheduled and emergency cases and provide guidance to any technical issue.

Remote hands services are provided either by pre-purchasing hourly packages or by on-demand support requests with an hourly charge. Installation services are available also, on demand. The following table analyzes the mentioned services.

• Basic Pack [5 requests up to 60 minutes each]

• Premium Pack [20 requests up to 60 minutes each]

• Individual request 60 minutes

Equipment Handling & Logistics

In Balkan Gate I, you can send your ICT equipment and until its installation, we take care of its storage and management. You can also send additional support equipment, which we can store in safety and install upon request.